General Refund Policy:
Antech Communications strives to ensure the satisfaction of our customers. However, as a distributor of third-party services, our refund policies align with the policies of the service providers we represent. Refunds may be issued under the following circumstances:
- Cancellation Before Installation: If you cancel your service request before the service installation, you may be eligible for a full refund of any upfront payments made to Antech Communications.
- Service Issues: If there is a verifiable issue with the service installation or activation that is directly attributable to Antech Communications, we will work to rectify the issue or, in rare cases, process a refund.
- Non-Refundable Items: Fees associated with the processing of services, including installation charges, activation fees, and administrative costs, are non-refundable.
Refund Request Process:
To request a refund, you must:
- Submit a Request: Contact our customer service team within 14 days of the service issue to initiate a refund request.
- Provide Documentation: You may be required to provide documentation or information regarding the service issue.
- Refund Timelines: Approved refunds will be processed within 7–14 business days, depending on your payment method and financial institution.
For any inquiries regarding our refund policy, please contact our support team at (855) 260-5681 or antechcommunicationsllc@gmail.com